kobinaSupport
How can we help?
Write to us about anything in Kobina: signing in, your family, Pro, or your data. The quick answers below may help first.
Write to us
Email from the address you use for Kobina, so we can find your account. Tell us which phone you use and what happened.
Email hello@inspiredspacestudio.comEmail ushello@inspiredspacestudio.com
Kobina is made by InspireSpace Studio LLC.
Worried about your baby?
Call your baby's doctor. In an emergency, call 911.
Kobina can't give medical advice, and we can't answer medical questions by email.
Quick answers
I didn't get my sign-in code
Codes come from Kobina (no-reply@kobina.app) and last 10 minutes. Check your spam or junk folder, and make sure you typed your email right. You can ask for another with Send a new code after a minute.
How do I invite someone to our family?
Admins can open the Family tab and tap Invite someone. Choose whether they can log or only view, then share the 6-character code. It works once, for 7 days.
How do I get a copy of our logs?
Admins can go to Settings, then Data, privacy & account, and choose Export logs. You get a spreadsheet (CSV), free.
How do I cancel Kobina Pro?
Pro is cancelled in your App Store or Google Play account. In Kobina, Manage or cancel takes you there. Deleting your Kobina account doesn't cancel it, and Pro stays on until the end of the time you've paid for.
How do I delete my account?
In the app, go to Settings, then Data, privacy & account, and choose Delete my account. No longer have the app? Delete your account explains how to ask by email.
Who can see what we log?
The people invited to your family. View-only members can see everything but can't change it. Your data is never sold and never used for ads. The Privacy Policy has the details.
More: Privacy Policy · Terms · Delete your account